|The Practical Corner|
Why bother with measurement?
10 tips for making the case and finding the time
Among competing management and planning priorities, it is not always easy to make time for improving systems to measure and communicate organizational performance and impact. A few tips for making the case and time:
1. You are already spending lots of time measuring. Be more effective.
2. It isn't urgent, but it's important!
3. Push ahead when you can.
4. Don't tackle everything at once.
5. Connect this work with planning processes and retreats.
6. Make measurement relevant to what is already happening.
7. Stop trying to measure vision and big societal impacts.
8. Find the right team and resources.
9. A single software solution is not likely to solve all your problems.
10. Take control of what you measure (before others do).
Issues & Ideas
We need to think a lot more critically about metrics
The media love metrics: they are pithy and to-the-point. But too often they are taken at face value and reported out of context. This is true for the sound bite: ‘Vancouver is the second least affordable city in the world.' See why this metric doesn't hold up very well when you dig below the surface. In fact, Vancouver may well be 215th least affordable. Read more
DV Resources & Tools
Guide to CRM Systems (How to avoid implementation nightmares)
Many organizations face challenges when selecting and implementing Client Relationship Management software solutions. According to many industry analysts, a huge number of CRM projects fall short. Some even estimate more than half fail.
We created a short guide that presents common issues and potential solutions. It looks at key decision factors, such as choosing a web-based or In-house system, and how to ideally select a CRM system and avoid failure. Read more
Tools Out There
The Value of Art and Culture: Helpful Frameworks for Measuring Action and Impact
Some of the most challenging impacts to define and measure relate to the value of arts and culture. While it is quite common to see output numbers like attendance and participation rates for arts and culture-related initiatives, rarely do we see measures that relate to deeper impacts. Yet without this, cultural investments often find themselves on the short end of the stick and are traded off in favour of competing investments.
Luckily, there are some useful frameworks to draw on out there, that provide compelling ways to think about the role of culture. These include:
- Creative Economies
- Cultural Sustainability
- Social Cohesion and Social Integration
- Social Capital