business performance

Business Performance Indicators: When you can't keep track of it all in your head!

When it comes to tracking the  business success of a social enterprise, it’s important to focus in on indicators that are truly important and directly useful to the decisions that you need to make.    When any small business gets off the ground, there is a constant process of evolution in which you are evaluating success and revising what you do  informally, with support from financial tracking and intuition.

Great tools for planning and demonstrating your value

Are you about to engage in strategic or business planning in your organization?  Planning  offers a great point to think about what has and hasn’t worked in the past, how you create value (for community, within your business and organization), how you can create even more value, and ways to measure your success moving forward. Demonstrating Value can complement planning activities in a number of ways. 

 

Keeping Contacts Organized: Selecting & Using CRM Systems

Client Relationship Management (CRM) systems are a mix of policies, processes and strategies used by organizations to manage contacts and track their interactions with their stakeholders, including customers, suppliers, volunteers, employees, funders, donors, clients and others. Keeping these contacts organized can be difficult (especially as organizations grow in size), so many seek to develop more formal systems for tracking this information using CRMs. Yet selecting and effectively using CRMs can be a challenge, especially for organizations with limited resources.

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