Look beyond the conventional and obvious

Though I don’t follow baseball much, I do know enough that stats are a big part of the game. Thus this anecdote in Michael J. Mauboussin's article "The True Measures of Success" in the Harvard Business Review is pretty interesting:


The glossy photos of software solutions are very appealing: a person smiling and relaxed while working at a computer (and not looking like they are on the verge of throwing it against a wall); screenshots that show colourful graphics and easy to read data.
Some of the most challenging impacts to define and measure relate to the value of arts and culture. While it is quite common to see output numbers like attendance and participation rates for arts and culture-related initiatives, rarely do we see measures that relate to deeper impacts.