| We accurately diagnose and provide appropriate services / treatment | description of diagnostic process |
| # errors |
| staffing ratio (e.g. # patients per staff) |
| We increase the skill and confidence of staff/caregivers | self-reported scores |
| We meet needs that are complex | % participants/patients with multiple chronic conditions |
| We reach people in a timely way | # delays in care |
| Wait times (days) |
| We understand the challenge and needs of the population | Diagram that illustrates the uniqueness/appropriateness of the intervention model |
| We reduce the level of stress for individuals and their families | Anecdotes / quotes from focus groups and studies that highlight areas of achievement |
| We are improving Quality of Life | Changes in quality of life as represented by the use of Quality of Life assessment tools before and after the program's intervention |
| We are improving Health Outcomes | See Canadian Institute for Health Information's Health Outcomes Indicator (or your country's equivalent) |
| We are improving Health System Performance Outcomes | See Canadian Institute for Health Information's Health System Performance Indicators (or your country's equivalent) |
